Job Opportunities at Hotpoint Appliances LTD

Reports to: Deputy Store Manager

Department: Retail

Location: Mombasa

Job Purpose

• Coordinate smooth operations in the retail stores from receiving of goods, storage and issuing to the showroom and ensure integrity of the stores and constantly explore innovative ways of achieving operational efficiencies.
• Responsible for inventory management process and safe keeping of showroom goods.
• Implement zero stock policy by ensuring timely transfer of goods for display and other branches on as per need basis
• Dispatching of goods to clients through collection or deliveries
• Manage deliveries to the clients.

Job Responsibility and Accountability

• Responsible management of Showroom Stores.
• Receive Stocks into the Showroom Stocks from the various locations – RHW1, Service Centers and Third Party Suppliers with proper Orion documentations.
• Inspect the goods before receiving and take proper plan to put the goods in the showroom store.
• Records Management - maintaining proper records of the Location Transfers; goods received from entering received goods into Orion; Stock Adjustments; Material Issues; in liaison with the asst branch manager.
• Maintain accurate and up to date stores records (GRN system) for accountability and control.
• Management of Stocks by ensuring that monthly stock takes are taken, variances reported to HOD and Sales Staff and resolved within the current month and maintaining all reports related to stock takes.
• Re ordering levels - to liaise with Sales Staff to ensure all items available in RHW1 has been ordered by the Sales Staff.
• Pending Location Transfers - to ensure all stock entries and exits are processed in Orion from both ends - the receiving and dispatching.
• Dispatch items from the stores to showroom with proper documentations.
• Coordinate all deliveries out of the showroom to the clients and liaise with the clients
• Ensure all procedures and protocols are followed with regards to units’ receipt and dispatch.
• Observe adherence to company policy and standards in regards to stores operations for compliance.
• Implement proper housekeeping of the showroom store for quality maintenance, ease of traceability and reduction of incidences.
• Ensure that there is adequate safeguard of all inventories and asset in your custody.
• Any other duties as may be assigned to you by your supervisor from time to time.

Qualification

• Relevant Supply Chain or Store keeping qualification or a relevant Diploma.

Experience

• Minimum of 3 years experience in a similar position in a similar industry is preferable.
•  Ability to work with advanced computer skills especially Excel,Word, and ERP  software.
• Comprehensive knowledge of supply chain processes.
• An appreciation of Health and Safety policies and procedures.
• Must be a person of proven integrity.
• Self-motivated individual with the ability to work without close supervision.

Key Skills:

• Good communication skills.
• Reporting skills.
• Inventory management skills.

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Reports to: Deputy Store Manager

Department: Retail

Job Purpose

Accountable for processing all cash transactions accurately and efficiently and in accordance with company policies and procedures while focusing on achieving customer satisfaction and increasing revenue growth.

Job Responsibility and Accountability

• Maintain daily cash float as per SOP, issue requisite receipts, change and customer refunds as authorized by the supervisors
•  Account for cash, cheques, credit cards, Mpesa transactions and credit notes
• Provide requisite daily cashier summary to account for the day’s transactions
• Ensure filing of the documents produced daily and redeem any gift vouchers
• Prepare daily banking slips for cheques collected during the day and separate deposit slips for those on account.
• Capture client details accurately on the ERP system
• Ensure customers are attended promptly.
• Facilitate the resolution of customer complaints, guide them and provide relevant information.
• Provide customer feedback on completion of the sale.
• Share information to customers on the offers available.
• Inform the customers about purchasing incentives.
• Responsible for helping build up a business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.

Qualification

• A minimum of Diploma in a business-related course.
• Cashier training or exposure in a similar role in retail environment will be an added advantage.

Experience

• At least 1 year experience as a cashier preferably in retail.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day 
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of accounting and finance.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

Application Criteria:

Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 5th October 2023 indicating the preferred location. Only shortlisted candidates will be contacted. Thank you