Customer Experience Executive at Integrated Staffing and Training Limited

We are looking for a passionate and professional customer experience executive with at least two years of experience in a similar role. 

Qualifications

Education; Bachelor's degree in a relevant field.

Salary; Kshs. 55,000

Duties and Responsibilities

1. Develop and implement strategies useful in improving customer relationship and satisfaction.
2. Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
3. Provide quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues.
4. Aligning customer experience strategies with marketing initiatives.
5. Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
6. Conduct studies and research to discover new trends necessary for improving customer experience.
7. Attend seminars, workshops, and conferences to improve on existing job knowledge.

Skills

1. Experience in CRM software
2. Empathy and listening skills.
3. Speed, flexibility and agility.
4. Problem solving and conflict resolution.
5. Customer oriented.
6. Analytical skills.