Customer Experience Manager at Sprint Company Limited

JOB DESCRIPTION

• We are seeking a Customer Experience Manager to enhance, maintain and retain our client database. The a Customer Experience Manager will have a strong understanding of the sales process and excel at generating leads, building relationships, and closing deals. The ideal candidate will be a quick learner who has strong negotiating skills and an ability to showcase our offerings in a compelling way. Often tasked with giving presentations and attending networking events and trade shows, the Customer Experience Manager must be both personable and professional.

Objectives of this role

• Represent the company’s products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of customers
• Achieve monthly, quarterly and annual sales quotas by successfully implementing sales and marketing strategies and tactics
• Generate leads and build relationships by organizing daily work schedule to call on existing and potential customers
• Develop and implement an action plan using comprehensive data analysis, and adjust sales techniques according to interactions and results in the field

Responsibilities

• Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities
• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories
• Possess in-depth product knowledge and be able to conduct demos and handle objections
• Prepare concise and accurate reports, proposals, booking packages, and other required documentation for executive-level presentations
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations

Required skills and qualifications

• Three or more years of sales experience within a similar industry
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• Strong ability to balance persuasion with professionalism

Preferred skills and qualifications

• Bachelor’s degree or equivalent
• Proven success rate at levels above sales quota