Customer Relationship Officer (Field Sales Representative – 5 positions) at Stan Consulting Group Limited

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in corporate companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Requirements and skills
• Participate in training and mentorship of junior sales team members

Requirements

• Three years and above of proven sales experience as a pharmaceutical Client Relationship Officer.
• Knowledge of customer relationship management (CRM) practices
• Strong product knowledge, Customer prospecting and closing skills
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Diploma in Pharmacy; or Bachelor of Pharmacy; or other related qualifications