Customer Satisfaction Associate at Ecom Services Limited

Location: Nairobi

Job Responsibilities

• Moderating and screening written user content on profiles
• Moderating and screening user-submitted photos
• Handling online support requests.
• Responding to incoming calls and chats.    
• Various support tasks assigned

Job Qualifications

• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills. 
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system - speed and accuracy are important
• Ability to thrive in a multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels. 
• Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
• Ability to escalate issues through the appropriate channels - we thrive on feedback.
• Readiness to work in the dating sphere

Job Requirements

• K.C.S.E Minimum of a B-
• Bachelor’s Degree  in a business-related field with a 2nd class honors upper
• 1.5 and above years of customer service experience with call center experience as an added advantage. 
• An exceptional level of computer literacy especially in MS office.
• Advanced fluency in English both written and verbal - Knowledge of foreign languages will be an added advantage.
• Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11pm to 7 am.