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  • Posted: May 26, 2022
    Deadline: Jun 2, 2022
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    Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financia...
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    Customer Service Advisors / Tellers

    JOB PURPOSE

    To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

    KEY RESPONSIBILITIES AND ACCOUNTABILITIES

    • Maintain cash limit for the branch and individual cashier.
    • Ensure daily reconciliation of cash book and banking system.
    • Ensure daily reports are actioned as per schedule of reports.
    • Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
    • Ensure cash security is adhered to and that the cash repatriation is adequately insured.
    • Responding promptly to customer enquiries.
    • Handling customer complaints and escalating where necessary.
    • Obtaining and evaluating all relevant customer information to match to products and services.
    • Guiding customers in the account opening process.
    • Providing feedback to improve the efficiency of the customer service process.
    • Ensure key rotations are done without compromise.
    • Ensure offsite storage for duplicate storage room keys.
    • Any other duty as assigned.

    MINIMUM QUALIFICATIONS AND EXPERIENCE

    • A minimum of 3 years’ experience in a deposit taking environment will be required.
    • Working experience as a Direct Sales Representative will be an added advantage.
    • Degree in Business Administration/Management/Cooperative  Management or any other Business-related field.

    Method of Application

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke  Kindly indicate the position title on the subject line when applying. Closing date for application is on Thursday 2nd June 2022. 

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