Career Openings at Caritas MFB

JOB PURPOSE

The Operations Officers are responsible for supporting the Branch Manager; ensure branch operational activities run smoothly and efficiently; provide leadership, training and limited supervision within the branch; promote business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.

Key responsibilities and accountabilities

• Ensure the bank consistently delivers high quality service to all customers always
• Management of the front office services including account opening, cashiering and customer service.
• The job holder must be fully conversant with cashiering services, both front and back office, including cash reconciliation, vault handling and dual custody requirements.
• The holder must also be fully familiar with all KYC requirements and capable of making independent decisions at the customer entry level.
• Ensure compliance; minimize exposure to and the impact of operational risks.
• Ensure proper loan assessment, appraisal, documentation and approval.
• The holder should be able to double up in support activities including deposit mobilization, product sales, field activities and customer acquisition.
• Implementation of established policies, procedures and systems in achieving compliance requirements, efficiency, resource utilization and cost control.
• Proposing the development of new services/products or the improvement in the existing ones in relation with market and results analysis.
• Ensure all reporting tools are available at branch level to correctly monitor all branch activities.

Minimum Qualifications and Experience

• A minimum of 3 years’ experience 2 of which must be in a deposit taking environment will be required.
• A relevant degree in Business, Accounting, Finance or related fields.
• Persons with additional professional qualifications like ACIB, AKIB, CPA or Diploma in Microfinance or Co-operative Management will have an added advantage.

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JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Maintain cash limit for the branch and individual cashier.
• Ensure daily reconciliation of cash book and banking system.
• Ensure daily reports are actioned as per schedule of reports.
• Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
• Ensure cash security is adhered to and that the cash repatriation is adequately insured.
• Responding promptly to customer enquiries.
• Handling customer complaints and escalating where necessary.
• Obtaining and evaluating all relevant customer information to match to products and services.
• Guiding customers in the account opening process.
• Providing feedback to improve the efficiency of the customer service process.
• Ensure key rotations are done without compromise.
• Ensure offsite storage for duplicate storage room keys.
• Any other duty as assigned.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• A minimum of 3 years’ experience in a deposit taking environment will be required.
• Working experience as a Direct Sales Representative will be an added advantage.
• Degree in Business Administration/Management/Cooperative  Management or any other Business-related field.