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  • Posted: May 26, 2022
    Deadline: Jun 2, 2022
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  • Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financia...
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    Operations Officers

    JOB PURPOSE

    The Operations Officers are responsible for supporting the Branch Manager; ensure branch operational activities run smoothly and efficiently; provide leadership, training and limited supervision within the branch; promote business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.

    Key responsibilities and accountabilities

    • Ensure the bank consistently delivers high quality service to all customers always
    • Management of the front office services including account opening, cashiering and customer service.
    • The job holder must be fully conversant with cashiering services, both front and back office, including cash reconciliation, vault handling and dual custody requirements.
    • The holder must also be fully familiar with all KYC requirements and capable of making independent decisions at the customer entry level.
    • Ensure compliance; minimize exposure to and the impact of operational risks.
    • Ensure proper loan assessment, appraisal, documentation and approval.
    • The holder should be able to double up in support activities including deposit mobilization, product sales, field activities and customer acquisition.
    • Implementation of established policies, procedures and systems in achieving compliance requirements, efficiency, resource utilization and cost control.
    • Proposing the development of new services/products or the improvement in the existing ones in relation with market and results analysis.
    • Ensure all reporting tools are available at branch level to correctly monitor all branch activities.

    Minimum Qualifications and Experience

    • A minimum of 3 years’ experience 2 of which must be in a deposit taking environment will be required.
    • A relevant degree in Business, Accounting, Finance or related fields.
    • Persons with additional professional qualifications like ACIB, AKIB, CPA or Diploma in Microfinance or Co-operative Management will have an added advantage.

    Method of Application

    Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: [email protected]  Kindly indicate the position title on the subject line when applying. Closing date for application is on Thursday 2nd June 2022. 

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