Customer Service Assistant at Mount Kenya University

Qualification

• Bachelor’s degree in relevant area of specialization

OR

• Higher National Diploma in relevant area of specialization
• 3 years’ experience in a similar position in a recognized institution.

OR

• Diploma in Public Relations/Marketing/Mass Communication or in any other relevant area of specialization.
• 5 years’ experience in a similar position in a recognized institution.
• Must be Computer Literate.

Key responsibilities also include

• Interact with clients on the phone, internet, and face-to-face in a professional manner.
• Attracting potential customers by answering product and service questions and suggesting information about other products and services;
• Resolving customer complaints effectively;

Closing: 24 Oct, 2022