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  • Posted: Feb 10, 2024
    Deadline: Feb 16, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company


    Customer Service Associate - Busia

    Job Purpose

    The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention

    Key Responsibilities

    • Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications
    • Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
    • Ensuring the completion of all Account opening Documentation and following up on deficiencies
    • Facilitating customers’ access to lockers
    • Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales
    • Responding to all written and oral complaints and enquiries received from customers
    • Handling of internal mail
    • Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business
    • Ordering of cheque books and cards as per customer specification.
    • Safe custody and management of Cards and cheque books
    • Collection of All service charges as per bank tariff to ensure Nil income leakage

    Job Specifications

    Academic Qualifications

    • Bachelor’s degree in business, Banking or related field


    • Planning & Organizational skills
    • Analytical skills and attention to detail
    • Strong oral and written communication skills
    • Interpersonal skills to manage stakeholders at all levels
    • Ethics and integrity
    • Excellent judgment and analytical abilities and impeccable integrity.
    • Strong commercial awareness and an ability to connect to business goals

    Method of Application

    Interested and qualified? Go to I&M Bank on to apply

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