Customer Service: IT Expert at Influx February, 2026

- Customer Service: IT Expert at Influx
- View Jobs in ICT / Telecommunication / View Jobs at Influx
Posted: Feb 9, 2026

Deadline: Not specified
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Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
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Customer Service: IT Expert
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Nairobi
- Job Field Customer Care , ICT / Computer
We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You’ll be the "go-to" for both internal teams and external small business clients

Duties & Responsibilities
- Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
- Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
- Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
- Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.
What We’re Looking For
- Experience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
- Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
- Language: Fully proficient in English for communication and documentation
- Specialization: Ability to quickly master proprietary software and hardware configuratio
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Interested and qualified? Go to Influx on influx.typeform.com to apply

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Customer Service: IT Expert at Influx

Customer Service: IT Expert

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