Customer Service at Kilimall June, 2026

- Customer Service at Kilimall
- View Jobs in Internet / E-commerce / View Jobs at Kilimall
Posted: Jun 9, 2026

Deadline: Jun 15, 2026
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Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...
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Customer Service
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Customer Care, Success and Service
Job responsibilities:
- Manage and respond to live chat inquiries and support tickets.
- Handle inbound and outbound customer calls
- Provide customer support through chat channels, ensuring timely and accurateresponses.
- WhatsApp chats as well Us making
- Customer issue follow up and inquiries to ensure prompt resolution.
- Attaining the required Customer satisfaction rate.
- Attain daily clearance and response rate below 3min
Requirements:
- Typing speed of 40 words per Minute
- Degree or diploma in a Business-related Course
- Experience in a similar role
- Good Customer Service Skills
- Good communication skills
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Method of Application

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading "CUSTOMER SERVICE" by 15th June 2026. Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted.

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Customer Service at Kilimall

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