Customer Service Officer - Thika Branch at HF Group

Principle Accountabilities

• To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
• To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
• To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
• To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
• To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:

• Communication Skills
• IT Skills
• Product knowledge

General competencies:

• Interpersonal skills
• Team Player
• Listening skills
• Empathetic
• Emotional Control
• Professional

Minimum Qualifications, Knowledge and Experience

• Education: Bachelors Degree
• Experience: Over one (1) year’s banking experience