Customer Service Representative at Poly Tanks

Basic Function: The Customer Service Representative position is to ensure proper customer service is being delivered.

Job Description

• Open and maintain customer recording information
• Answering customer calls
• Combining orders for dispatch
• Calling walk-in customers to confirm customer availability before dispatch
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Keep records of customer interactions, process customer accounts and file documents
• Resolve customer complaints via phone, email, mail or social media

Skills and Qualifications:

• Skills in computer
• Experience needed 1 year in customer service
• Knowledge of SAP will be an added advantage
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school, Diploma or equivalent; college degree preferred