Customer Service – Waste Collection, Nairobi at Business Partner Consultants Limited (BPC)

Our client is a well-established HEALTHCARE PROVIDER with a large hospital facility in the country and wishes to engage with a well experienced professional with demonstrated performance in the healthcare and/or Insurance industry work experience

This position reports to the Chief Executive of the hospital.

The Business Growth Manager (BGM) role will lead and manage the MARKETING & CUSTOMER EXPERIENCE STRATEGY.

This role mainly drives initiatives that impact on business performance & growth through Marketing plans, Customer Relations Management, overseeing the Business Development teams, process excellence, internal & external customer experience, including performance reporting.

CORE PURPOSE (Reason for this job): Developing and leading the implementation of the organization’s Marketing Strategy to deliver brand equity, gain market share and build a strong Business development and Customer Experience team.

DELIVERABLES RESPONSIBILITIES (execution scope & focus)

• Strengthen and grow the Brand
• Develop performing partner relationships and grow Corporate client base
• Deliver a Winning Customer Experience design and lead execution

Key Competencies: Innovative Leadership, Experience Designer, trustworthy and goal oriented. Be Business owner Attitude!

JOB SPECIFICATIONS

• Education: The holder must hold a Bachelor’s degree from a recognized institution,
• Added Advantage: Experience and qualifications in Hospital Management Systems, leading commercial business units
• Experience: At least 5 years’ of relevant experience in Healthcare and/or Insurance Industry as HoD