Customer Success Intern at Peach Cars KE

Job Overview

The Customer Success Intern will receive training to assist with inbound and outbound communication with customers. The intern will learn to direct customers to the appropriate team, help resolve customer issues, support customer retention efforts, and ensure a positive experience for customers interacting with Peach.

Duties and Responsibilities

Specifically, the Customer Success Intern at Peach can expect to undertake the below-listed tasks and activities, with training provided:

• Assist with customer communications:
  • Learn how to support the team in communicating with customers through various channels such as phone calls, emails, and text messages, contributing to lead qualification, cold calling, customer surveys, and after-sales check-ins.
• Collaborate with teams:
  • Work alongside different teams to help improve the customer experience from lead generation to customer conversion.
• Support customer retention efforts:
  • Assist in following up with customers in the Peach pipeline, learning how to contribute to ongoing retention strategies.
• Help analyze market and performance trends:
  • Assist with gathering insights to help understand customer needs and improve support by sharing trends with relevant teams.
• Assist with customer surveys:
  • Participate in collecting feedback from past customers to identify areas for improving support.
• Support KPI metrics tracking:
  • Help track key performance indicators (KPIs) to make data-driven decisions and support the team in adjusting strategies based on client needs.

Knowledge and Experience:

• Educational Background: A Bachelor’s degree in Business, or a related field is preferred;
• Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.
• CRM Software: Basic knowledge of customer relationship management (CRM) tools like Salesforce, HubSpot, or other platforms used to track customer interactions.