Customer Success Manager at In Doors East Africa Ltd

We are looking for an experienced Customer Success Manager responsible for developing customer relationships that promote retention and loyalty. Their job will be to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Customer Success Manager Main Duties and Responsibilities:

• You will be responsible for creating policies and procedures that optimize the customer experience.
• You will gather feedback from our customers, study other customer success programs and analyze customer data to identify the best practices and establish policies the entire staff can adhere to so all customers receive the same quality of service.
• Knowledge of the company’s products inside and out is important as you will be called upon to provide technical support to customers or to provide training on our products. As the Customer Success Manager, your main focus will be educating customers on the various Construction Chemicals we supply.
• Give regular update

 Customer Success Manager Skills

Our preferred candidate should:

• Have a degree/ diploma or equivalent in customer service with at least 2 years’ experience in a managerial position.
• Possess fantastic interpersonal skills.
• Be a strong leader.
• Excellent planning, analytical and organizational skills.
• Excellent communicators both orally and in writing.
• Ability to work in a multi-gender, multi-national work team; whilst displaying particular sensitivity towards cultural and ethnic differences.
• Knowledge of Customer Service Practices is desirable.
• Proficiency in Microsoft Office Suite.