Customer Support at Host Masters Limited

Job Overview:

• We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will assist clients with their web hosting inquiries, troubleshoot technical issues, and ensure a seamless hosting experience.

Responsibilities:

• Provide timely and professional customer support via chat, email, and phone.
• Troubleshoot and resolve web hosting issues, including domain configurations, server settings, and website errors.
• Assist customers with account setup, billing inquiries, and general product guidance.
• Document customer interactions and technical solutions for future reference.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay updated on industry trends and new hosting technologies.

Requirements:

• Previous experience in customer support, preferably in a web hosting or technical environment.
• Strong understanding of web hosting services, including cPanel, DNS, FTP, and email configurations.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Availability to work in rotating shifts, including evenings and weekends.

Requirements:

• BSc. IT, BSc. or any related field