Customer Support Officer at Nexus Staffing Solutions

Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply.

Key Responsibilities

• Respond to customer inquiries professionally and promptly.
• Coordinate service requests with technical teams.
• Maintain accurate customer records.
• Follow up on installations, maintenance, and complaints.
• Support sales team in customer engagement activities.
• Prepare customer service reports.

Requirements

• Diploma or Bachelor’s Degree in Business, Customer Service, or related field.
• 2 - 4 years’ experience in customer support.
• Strong communication and interpersonal skills.
• Professional telephone and email etiquette.
• Ability to multitask and manage client expectations.