CV Writer at Corporate Staffing

Responsibilities

• Attend to clients, candidates, and visitors in a friendly and professional manner, providing a warm and welcoming environment.
• Respond to client inquiries received via phone, email, or in-person promptly and effectively, utilizing predefined responses when applicable.
• Follow up on client inquiries received via email by making phone calls to ensure client satisfaction and gather further information.
• Exercise discretion when addressing client inquiries, tailoring responses based on the nature of the request and client preferences.
• Conduct interviews with clients, either in-person or virtual, to assess their skills, qualifications, and experiences, and offer career advice accordingly.
• Bill clients for services, determining fees based on services requested and pre-determined billing parameters.
• Accept client payments, process them accurately, and submit the cash to the manager at the end of each business day.
• Maintain and nurture client relationships by keeping them informed about relevant opportunities and training programs.
• Cross-sell different services to clients, promoting complementary offerings.
• Provide clients with a comprehensive review of their CVs, offering guidance on improvements and tailored recommendations (in-person, via email, or over the phone).
• Prepare CVs and Cover Letters, customize them according to clients’ experience and qualifications, and ensure they are free of grammatical errors.
• Stay updated with industry trends and standards related to CVs, ensuring that documents are in line with market expectations.

Qualifications

• Degree or Diploma in Business Related Course
• Exemplary writing skills as writing is the core role
• Previous customer service experience in a fast paced environment is an added advantage.
• Personal integrity and ability to maintain confidentiality
• Ability to multi-task and get things done to completion
• Excellent planning and organizational skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Strong phone and verbal communication skills along with active listening
• Ability to learn about services and describe/explain them to prospects
• Customer focus and adaptability to different personality types
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Able to handle a high pressure environment
• Between 25 and 30 years of age.

How to Apply

If you are up to the challenge, please send your CV only quoting the job title on the email subject (CV Writer) to godfrey@corporatestaffing.co.ke before 30th October 2023.
This is an entry level position but the ability to engage with people and a good understanding of customer experience is vital.