CVM Operations Engineer at Safaricom Kenya

JOB DESCRIPTION

Reporting to the CVM Operations Lead, the position holder will Provide support and maintenance of CVM platform and ecosystem. He / She will be responsible for monitoring the CVM ecosystem to ensure availability. 

RESPONSIBILITIES

• Act as single point of contact for all operational issues. Provide 1st and 2nd level support for the CVM platforms. 
• Resolution of Incidents, providing RCA and recommendations to improve SLA. 
• Responsible for ensuring availability of CVM Platform. 
• Responsible for ensuring reliable integrations with CVM.
• Responsible for ensuring quality of KPIs in the CVM data Mart. 
• Prepare SIT test cases based on the campaign design requirements.
• Setup of operational procedures to support live operations.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Lead implementation of the Business Continuity Plan & testing.
• Development of reports for performance monitoring. Measurement of MTTR, Incidents, RCAs.
• Ensuring BCP (Business Continuity Plans) are in place and regularly evaluated.
• Evaluation of deployed solutions to ensure that they meet performance standards. 

QUALIFICATIONS

• BS or MS in computer science or equivalent practical experience
• At least 2-3 years of coding experience. 
• Experience in at least 1 programming language. Java, C#, Python, Spring Boot. 
• Experience with SQL databases, such as Oracle, MySQL, Postgres. 
• Knowledge of cloud technologies. AWS, GCP, Azure.