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    • CX Analyst Business at NCBA Group

    Posted: Aug 16, 2022
    Expires: Aug 21, 2022
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    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

    View All Jobs at NCBA Group


     

    CX Analyst Business

    Job Purpose Statement

    Responsible for analysis of Quality data to generate reports and insights that support to the CX partners, tracking of daily compliance to assigned Bank processes and procedures and working with the CX Business partner to identify areas of intervention. 

    Ideal Job Specifications

    Academic:

    University degree Upper 2nd Class Honors or 3.0 GPA

    Professional:

    • Proficient in use of relevant MS Office applications and statistical packages.
    • Great self-drive and meeting of deadlines.

    Desired work experience:

    • At least 3 years’ working experience in banking, preferably in a customer service role
    • Branch experience would be an added advantage

    Bank Core Value Behaviours (Performance Drivers)

    • Open
    • Trusted
    • Responsive
    • Driven

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to NCBA Group on ke.ncbagroup.com to apply

    Build your CV for free. Download in different templates.

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Average Salary at NCBA Group
KSh 71K from 3 employees
Mysalaryscale.com

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