Dealer Foreign Exchange Sales at DIB Bank Kenya Limited (DIBBKE)

Job Purpose

• Oversee the execution of the agreed Forex sales strategy covering customers across all segments and drive the Forex sales business to meet set targets, which includes income target, growth of client portfolios, management of margins and volumes as per the Bank’s policy, guidelines and limits.

Key Responsibilities

• Drive the agreed forex sales strategies for existing and potential clients across the various segments in line with Bank policies. Ensure regular interaction with clients, quote competitive rates and ensure 90% retention of existing clients and attract new ones for repeat business as per the Bank’s clients acquisition strategy. Drive Treasury margins and volumes management for various client segments and carry out periodical business analysis to ensure sustained profitability and growth of business. Gathering and dissemination of market information and any business intelligence to both internal and external clients to proactively increase business and add value to clients’ dealings with the Bank. Proactively surpasses customers’ expectations, which should result in repeat business.
• Track performance daily, monitor the booking of forex transactions into the Bank’s core banking system to ensure accuracy of the daily performance report for the sales unit, and monitor any trends or improvements needed with the Treasury team. Work closely with the Treasury back office and Finance departments to ensure accuracy of the MIS reports, that includes client’s data, business segments and use the same to proactively drive the Forex sales business.
• Drive Segmented FX sales and provide custom-made solutions to specific clients in the various segments.
• Make use of Telephone and physical customer calls to enable sales stimulation.
• In liaison with other teams in the Bank, drive the marketing plans for Treasury business and ensure feedback received from clients is used internally to drive improvement as well as improvement of client loyalty due to better services.
• Ensure constant liaison with other business units, arrange regular training on Treasury products, arrange joint business visits to the existing and potential clients, and grow business.
• Ensure adherence to regulatory requirements.
• The Job Holder Will Interact with: Risk Management and Finance: For adherence to risk management guidelines and the development of a daily performance dashboard and other reports.
• Branches: To drive FX business through the branch network. Treasurer and other units within Treasury: For guidance and day-to-day coordination of treasury business.
• Customers: For developing and maintaining profitable relationships
• Regulators: For regulatory reporting, market developments, and improved relationships Inter-bank players: Build and maintain relationships for better prices, increased Treasury business and profitability.

Job Specification

• Education    University graduate preferably in Mathematics, Economics or Business related.
• Training / Skills    Conversant with MS Office, Financial Calculations and projections and ACI Dealing certification. Good presentation and negotiation skills.
• Work Experience    Minimum 3 years in FX Sales as a Dealer in a busy Treasury department.
• Competencies    Fully conversant with Reuters, Bloomberg and other financial systems; Central Bank guidelines; ALCO, Credit and Market Risk policies; reconciliation, and marketing skills. Understanding of Sharia’s principles and guidelines will be an added advantage.