Debt Recovery Manager at Old Mutual Kenya

Job Description

This role is accountable to manage all preventative and arrears management functions within the Branch Network for a period of between 6-12 months

• Joint responsibility with the Regional Collections Manager and Area Manager for the Collection and Book performance of the area and region Implementation and Management of Collection strategy with RCM and AM. Coaching (Behavioural) and Training (Technical) Collections Coach, BM's and AM's. Specific focus and Hands on approach All ICU, Relegation, Nursery and BSP branch focus areas. Branch, Area and Employer visits. Diary Management of the Collection Coach aligned to area and region. Focus on poor performing branches and FCs Roll rate specific Active to Legal.
• Quality assessments on work done by Collection Coach. Reports and trend analysis. Specific focus areas: FPDs, FIMs, Arrears vs Payment Recency, specific trend per area/region (DR).