Delivery Operations Assistant at CloudFactory

The Job:

Our work is dynamic and complex. It connects CloudWorkers with client tasks from around the globe. To make the connection possible requires integrating resources and people from throughout the company and at all levels.

The Operations Assistant supports the Cloud Team members from behind the scenes and uses tools to make day-to-day operations easier and more efficient.

Your purpose is to keep everyone coordinated and to ensure that leaders have timely information to help them make decisions around the delivery hub.

Applicants should have demonstrated the ability to collaborate across many teams/functions, have experience in running multiple projects at once, and be great at multitasking priorities.

You will:

• Manage an entire shift without direct supervision.
• Set up equipment and spaces for the planned Workstreams, training or meetings.
• Handle Operations' related communication to Cloud and Core Team members via different platforms like FreshDesk, RocketChat, etc.
• Monitor space management within the Delivery Space. This ranges from checking on the daily and weekly worker attendance, space and machine layout, regular reporting on the capacity and training space for new Workstreams.
• Direct new Cloud Team members on space or where to seat as assigned by their Workstream.
• Register and Distribute resources to the Cloud Team members.
• Monitor the vendor/supplier services during off-hours and over the weekend by working closely with the General Operations team.
• Communicate with the rest of the team (Pods, Engagement and Experience) on behavioural issues that arise during off-peak hours.
• Own the technical set up and will be in charge of audio-visual setups that would include projectors, Zoom meetings, sound systems, etc.
• Ensure there is an adequate set up for training space for new WorkStreams as well as distributed Workstreams that have training needs or that need emergency space.
• Attend to customer service tickets from both Cloud Team and Core Team, troubleshoot and assist with any issues they may be facing.
• Make recommendations on current shift utilization.
• Manage change within the delivery space especially when it directly affects the Cloud Team members.
• Work as the liaison between the Product Team and Workers regarding changes on the Platform.
• Be in charge of technical problem solving when needed and troubleshoot minor issues and wireless networks within the Delivery Space by working closely with IT when escalation to them is required.
• Handle the logistics of the day-to-day running of our Delivery Center, ensuring that it's a fun and pleasant working environment for everyone.

This role reports to the Associate Manager of Operations.

Requirements

• 2+ years Experience in operational project management.
• Strong interpersonal and communication skills: must be able to speak, read, write and comprehend English.
• Strong Technology understanding, Google Suite is a plus.
• Exhibits initiative in problem-solving and troubleshooting, with attention to detail.
• Results-oriented, with the ability to work on multiple projects that have time constraints and varying deadlines.
• Demonstrated project management skills in both leading efforts and being a team member.
• Ability to leverage system/tools to manage data.
• Ability to take direction and work independently.

Benefits

• Great Mission and Culture.
• Meaningful Work.
• Growth Opportunities.
• Market Competitive Salary.
• Health and Medical Benefits.