Digital Channels - Head at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Develop and implement strategies and tactics to enhance the Bank's IT channel operations, ensuring that it meets the needs of our customers and remains competitive in the market. 
• Manage resourcing requirements, vendors, partners, and Budgets to ensure uninterrupted digital channels operations. 
• Manage the IT Digital Channels team, providing direction and guidance to ensure that projects are completed on time and within budget. 
• Work closely with other departments within the Bank to ensure that IT Digital Channels are integrated effectively across all business units. 
• Collaborate with external vendors and partners to ensure that the Bank's IT Digital Channels are optimized to deliver the best customer experience. 
• Develop and maintain strong relationships with telecom providers in various countries to provide efficient support for the mobile wallet and mobile lending platform offerings. 
• Oversee the Integration and Operation of third-party payment services such as Western Union, MoneyGram, RIA Thunes, etc
• Ensure the availability and reliability of all IT channel operations services, including Internet Banking, Mobile Banking, Agent Banking, Debit Credit and Pre-paid Card Systems, ATM's and Cash deposit machines, Point of Sale acquiring services, and Merchant management. 
• Develop and implement security protocols to protect the Bank's IT channel operations from cyber threats and ensure compliance with regulatory requirements and industry standards.

Academic & Professional 

• Bachelor’s Degree IT/Computer Science or Technical related - RQ.
• Professional Qualifications IT - RQ 
• Master’s degree Technical or Business Related - AA

Experience 

• 10 years Technology experience.
• 5 years' experience in Senior IT Leadership, working with diverse group of IT professionals and expertise levels.
• 5 years' experience in IT First Line Support and Application maintenance.
• 5 years Banking experience.
• 3 years' experience in any of the Digital Channels discipline areas including Internet Banking, Mobile Banking, Agent Banking, Debit Credit and Prepaid Card Systems, ATM's and Cash deposit machines, Point of Sale acquiring services, and Merchant management - ES.
• 3 years' experience in Project Leadership with a flavor of digital channels implementations.