Digital Content Creator at Trocaire

Key Duties & Responsibilities

• Act as the chief online learning developer for Trócaire’s Global Hub on Partnership and Localisation, developing methods, processes and guides to support the creation of resources.
• Serve as an organisational Focal Point for Trócaire with the service provider of Trócaire’s external learning platform, Fabo.
• Familiarize oneself with Fabo and develop expertise in content creation using this platform.
• Create high quality and creative digital content on the Fabo platform, in collaboration with Trócaire staff and partners.
• Provide expert advice and guidance on digital content creation and learning to Trócaire staff and partners.
• Train Trócaire staff and partners on the use of the learning platform.
• Work with the Global Hub on Partnership and Localisation and Fabo to ensure that digital content is accessible to all users and that the platform offers an excellent user experience.
• Receive and act on feedback to improve the platform user experience on an ongoing basis.
• Provide timely responses and support to Trócaire staff or partners facing challenge in relation to the use of the platform.
• Support with the evaluation of the impact of learning resources, providing regular metrics and insights that will feed into reports produced by the Global Hub.
• Develop digital communications resources for Trócaire’s Global Hub on Partnership & Localisation.
• Provide virtual support for online conference/webinars held by the Global Hub on Partnership & Localisation.
• Carry out the responsibilities of the role in a way which reflects Trócaire’s commitment to the General Data Protection Regulation.
• Any other reasonable and relevant area of work, depending on the emerging needs.

Behavioural Competencies in Line with Trócaire’s Competency Framework

• Leading: Reflecting our values of Participation & Accountability, acts to inspire and lead others to achieve their potential, demonstrating Trócaire’s values with integrity in order to achieve our organisation’s objectives.
• Communicating: Reflecting our value of Participation, being one organisation, communicating clearly and transparently across, teams, units, divisions, locations and other external organisations. Getting our message across with impact.
• Collaborating: Reflecting our values of Participation & Solidarity, partnering effectively as One Trócaire organisation and, in solidarity, maintains positive relationships built on trust and respect.
• Stewardship of Resources: Reflecting our value of Accountability and decision-making around the best use of resources. Using our resources transparently, sustainably, ethically, fairly & with integrity; acknowledging Trócaire’s reputation in the use of resources.
• Delivering Results: Reflecting our values of Accountability & Perseverance, getting a quality job done through effective performance, planning and decision making.
• Continual Improvement & Learning: Reflecting our values of Participation & Courage, constantly looking to learn and develop self, employees, and partners to better fulfil Trócaire’s’ mission.
• Flexibility & Change: Reflecting our values of Participation & Courage, adapts positively to change and to different ways of doing things; manages or takes part in change processes in a way that is appropriate to role in the organisation.

Requirements

Person Specification – Essential Requirements

Qualification

• An undergraduate degree in a related field.

Experience

• Experience of eLearning tools and platforms.
• Graphic design experience is a plus.
• Skilled user of content creation tools.

Skills

• A creative approach to problem-solving.
• Ability to engage and gain buy-in from others.
• High degree of business and people acumen and ability to demonstrate presence and credibility across the organisation.
• Excellent interpersonal, teamworking and communication skills in order to work with a wide range of people both internally, externally and globally.
• Strong writing and verbal skills.
• Ability to work independently and as part of a team.
• Commitment to confidentiality of personal information/data.
• Strong time management skills.
• Fluency (written and spoken) in English. French and/or Spanish skills are a plus.

Qualities

• Highly creative and innovative.
• Able to take decisions and take actions independently.
• A proven commitment to teamwork.
• An ability to maintain a positive attitude.
• A high level of attention to detail and ability to effectively multi-task.
• Ability to engage effectively and respectfully with a diverse group of team members and partners from different parts of the world.

Benefits

For the Candidate with the required experience and passion for the role, Trocaire Offers a competitive package of salary and benefits