Digital Telemarketer at CDL Human Resource

• We are currently hiring a Digital Telemarketer to support our client. The Telemarketers will play a key role in this ecosystem by calling qualified leads (Seniors turning 65), following provided scripts, and setting appointments with these Licensed agents. This supports a seamless handoff to ensure seniors receive the healthcare coverage they need.
• This is a meaningful role for individuals who are motivated, detail oriented & passionate about making a difference. It is ideal for a goal driven, articulate professional with strong telemarketing experience and a heart for helping people. You will be the first point of contact in guiding eligible seniors through the initial steps of securing their health coverage.

Key Responsibilities

• Conduct Outbound calls to individuals aged 65 and above using provided lead list.
• Follow a structured call script (provided via google sheets) to qualify interest & set appointment.
• Accurately log call activity and outcomes using internal tracking systems and project management tools (e.g. Asana, Monday.com).
• Transfer call details promptly to internal teams – agents must call prospects within 5 minutes of the VA Call.
• Collaborate with team via Slack to ensure smooth communication and alignment.
• Achieve and maintain target appointment booking rate (Goal 5% response rate).
• Participate in regular team check-ins, training and performance review.
• Qualify generated leads.

Requirements

Required Skills & Qualification

• 3+ years of experience in telemarketing or outbound sales
• Bachelor’s Degree or diploma in related field
• Trained in AI Fundamentals.
• Excellent spoken and written English; Clear, neutral accent.
• Strong communication & Listening skills; Confident phone demeanor.
• High attention to detail and ability to follow a strict call process.
• Familiarity with Google Sheets, Slack, Asana, and/or Monday.com.
• Strong work ethic and ability to work independently with minimal supervision.
• Reliable laptop, handset, and high-speed internet (Minimum 90 Mbps).
• Strong IT proficiency, tech savvy and capable of troubleshooting basic technical issues.