Digital Wallet Specialist at Absa Bank Limited

Job Summary

• To provide specialist advice & support to elicit, analyse, digital Wallet processes, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).
• Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

Key Activities

• Apply relevant research methodologies, tools, and techniques to gather information effectively and purposefully
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Deliver IT Digital analysis services as per agreed performance contract
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Identify and recommend new innovative ways of achieving quality results
• Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
• Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
• Provide holistic management of availability that includes people and processes as well as technology
• Take actions to achieve reductions in frequency and duration of incidents that impact Digital Wallet availability
• Ensure shortfalls in Digital Wallet availability are recognized and appropriate corrective actions are identified and progressed
• Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
• Provide regular reports on availability to Technology management and respective business partners
• Organize and maintain a regular availability review process with both key business and IT representatives
• Initiate and coordinate actions required to maintain or improve availability of applications
• Act as a coordination point for changes to availability levels of applications when needed
• Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
• Participate in Change Control meetings to assess and authorize changes from an availability perspective
• Assist in SLA negotiation efforts from an availability capability standpoint
• Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
• Analyze and review actual availability levels achieved against SLAs and OLAs
• Maintain an awareness of technology advancements and best practices that support application availability

Accountability:  Test Management

• Responsibility is to ensure that proper testing occurs for all Digital Wallet changes released into the production environments

Key Activities

• Work closely with Release Analysts
• Review releases and assign appropriate release testing tasks
• Compile and review the Testing Deliverables
• Conduct installation procedure tests
• Participate in functional, performance, and integration testing results
• Coordinate user acceptance testing
• Coordinate back out testing
• Conduct supporting documentation review
• Compile test results
• Conduct release test review
• Coordinate post release testing
• Validate and communicate results of testing activities

Accountability:  Business Liaison

• Single point of contact for one or more business units to represent IT Digital Wallet services.

Key Activities

• Identify service needs for the Business Units represented to IT
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)

Accountability: Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.
• Approve leave requests for team members and create leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances rose by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.

Education and Experience Required

• Undergraduate or higher in Computer Science or any other Technology related field.
• Software development experience
• ITIL Certification or Equivalent
• Architecture Framework Certification (e.g. TOGAF The Open Group Architectural Forum 8.1).
• 7 years minimum IT experience
• Experience in mobile financial services from either Telco or Financial Institution companies.

Subject Matter Expert Qualifications

• Dev Ops Certification
• Agile and Scrum master Certification will be added advantage
• ITIL Certification
• Minimum 7-10 years’ experience in IT exposure
• Minimum of 2 year service management experience

Knowledge & Skills: (Maximum of 6)

• Translate Bus Requirements to Tech Solutions (Solid)
• Software development skills (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL - Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyse, make decision and initiate act (Solid)

Competencies:  (Maximum of 8 competencies)

• Agile ways of working (Meets all the requirements)
• Business Analysis (Meets all the requirements)
• Commercial mindset - (Meets all the requirements)
• Creative and innovative thinking (Meets all the requirements)
• Openness to change (Meets some of the requirements and would need further development)

Education

• Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Closing date: 2 April 2022