Direct Sales Representatives (Chinese Desks) at Diamond Trust Bank (DTB)

Job Purpose :

To drive business growth within the Bank; selling bank products, customer acquisition as well as identifying and developing new business opportunities with a view of expanding the Bank’s market share.

Key Responsibilities :

• Meet assigned targets for profitable sales growth in assigned product lines. Deliver set sales targets in asset and liability for Retail Banking.
• Offer excellent customer experience while interacting with customers on different channels.
• Participate in product campaigns to ensure product information is readily available to customers.
• Gather feedback from customers on Bank products and their experience to seek improvement on bank products.
• Daily provision of business acquisition reports.
• Recommending clients to useful financial services or answering bank-related inquiries.
• Maintain updated customer contracts and follow-up on accounts to ensure increased frequency in transactions.
• Participate in product campaigns to ensure product information is readily available to customers.

Knowledge/ Experience/ Personal Competencies :

• Must be fluent in Chinese Language (Mandarin).
• Be a recent graduate with a diploma or university degree from a recognized institution.
• Computer literacy.
• Excellent analytical and interpersonal skills.
• A passion and commitment to quality service.
• Excellent communication skills both verbal and written.
• Ability to meet stringent targets within defined deadlines.
• Experience in sales or client relationship management will be an added advantage.
• Ability to be an agent of change and innovation with a strong desire to excel.
• A person of integrity and with good negotiating skills.