Divisional Head, Retail Banking at Stan Consulting Group Limited

Roles/Duties & Responsibilities

• Formulate and review strategies for Retail Banking Business for the short, medium and long term in line with Access Bank’s group plan
• Determine, establish and agree the targets for Retail Banking bank wide by products, regions and branches.
• Formulation and implementation of Retailing Banking division’s strategy
• Definition of marketing and sales strategies of Retail Banking
• Development of Retail Banking Products and Services
• Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Commercial Banking and Institutional Banking Division
• Determine, establish, approve and supervise the business plans, scope and activity size (including locations) of Products Heads and their teams to ensure that appropriate strategies are undertaken to achieve targets set for the Division
• Coordinate the group’s activities for efficient and effective collaboration and smooth workflow with other Division, Commercial Banking & Institutional Banking
• Monitor and report on bank wide Performance of all Retail products offerings
• Develop a customer management framework including customer insight driven marketing
• Perform other duties as may be assigned by the Executive Director

Skills & Qualifications

• A good first degree in any discipline. Relevant Masters’ degree will be an advantage.
• Minimum of 10 years’ experience in a bank with experience at least 5 years in a management role in Retail Banking
• A recognized professional certification will be an added advantage.
• Excellent customer relationship development/management
• Strong strategic Orientation
• Advance selling skills
• Knowledge and understanding of Ghanaian Retail market
• Basic Banking Operations (Domestic & International Operations)
• Products Knowledge
• Environmental / Industry analysis
• Team building / conflict management.
• Organization & coordination
• Computer appreciation / data entry (word-processing/spreadsheet/graphics)
• Total Quality Management (TQM)