Duty Manager at Accor

Job Description

• Maintain highest  standards and quality of services in all operations to meet and exceed budgeted revenue targets and guests’ expectation
• Conduct daily briefings and training  and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are met
• Review, analyze and ,suggest improvement of workflow and standards at the Front Desk and other departments
• Analyze rate variance report to ensure room revenue control, approve discounts and rebates 
• Communicate with Front Office Manager & other managers on all matters regarding guest services & hotel operations

Qualifications

• An energetic, team-focused and can-do attitude personality 
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• High level of computer literacy.
• Excellent attention to detail.
• The ability to work across a 7-day roster - evenings, mornings, and weekends
• 1-2 years experience in the same role in a similar set-up
• Diploma or Degree in Hotel management