Duty Manager/ Assistant Hotel Manger at Freds Ranch and Resort

Responsibilities

• Staff Management: Supervising team members, scheduling shifts, and addressing personnel issues.
• Customer Service: Responding to customer inquiries and complaints, ensuring high service standards.
• Operations Oversight: Monitoring operational procedures to maintain efficiency and safety.
• Financial Management: Managing cash flow, handling transactions, and preparing financial reports.
• Compliance: Ensuring adherence to company policies, health and safety regulations, and legal requirements.
• Problem Solving: Quickly resolving issues that arise during shifts, including conflicts with team members or customers.
• Communication: Acting as a point of contact between different departments and management.
• Training: Onboarding and training new team members, and providing ongoing training for existing staff.
• Inventory Management: Monitoring stock levels and coordinating with suppliers as needed.
• Reporting: Preparing shift reports and providing feedback to upper management on operations

Qualifications

• Degree in Hospitality Management or any relevant course. Certification will be an added advantage.
• Atleast 1 year experience in a similar role.
• Proficient in budgetting, leadership, communication and multi tasking.