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  • Posted: May 22, 2023
    Deadline: Jun 1, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
    Read more about this company


    Duty Manager

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:

    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

    • Conduct daily briefings and ensure that all pertinent information is well received by team members.
    • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
    • Review, analyze and suggest improvement of work flow and standards at the Front Desk.
    • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
    • Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
    • Ensure documentation of all guest related issues using the logbook.
    • Supervise shift handover procedures.
    • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
    • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
    • Assist Guest Relations in greeting, rooming, and sending off guests.
    • Inspect front of house and back of house regularly for cleanliness and orderliness.
    • Ensure that front line staff complies with marketing techniques and maximizes sales.
    • Check billing instructions, monitor guest credit and act upon any discrepancies.
    • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
    • Ensure driveways are manned at all times and run efficiently.
    • Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
    • Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
    • Conduct Night Audit Process for hotel.
    • Provide department orientation and training of the hotel service standards, procedures and programs.
    • Constantly monitor team members’ appearance, attitude and degree of professionalism.
    • Motivate and provides a work environment which brings out the best in team members.
    • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
    • Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
    • Attend all briefings, meetings and trainings as assigned by management

    Your experience and skills include:

    • Previous leadership experience required
    • Previous PMS experience required
    • Computer literate in Microsoft Window applications an asset
    • University/College degree in a related discipline an asset
    • Must possess a professional presentation 
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively with fellow colleagues as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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