E-Shop Operator at Jubilee Insurance

We currently have an exciting career opportunity for E-Shop Operator. The position holder will report to the General Manager – Retail Life & Pensions and will be based at Head Office in Nairobi.

Main Responsibilities

1. Receiving and checking all merchandise received
2. Dispatching of all merchandise
3. Assisting with loading of merchandise to the Courier
4. Ensuring correct sorting of shipments for onward destinations
5. Checking for damaged shipments and reporting any discrepancies to the Appropriate Person
6. Ensuring correct documentation of shipments
7. Must be flexible to cover shifts during high volumes, e.g., Peak & Festive periods
8. Meeting operational requirements, demonstrating a high level of flexibility, initiative and multi functionality.
9. Carrying out manual handling tasks.
10. Accounting for logistical tasks.
11. Reporting all unsafe conditions, damage and near misses.
12. Achieves Key Performance Indicators (KPIs) and ensure compliance with Standard Operating Procedures (SOP’s) on a daily basis
13. In collaboration with Courier provider, ensure on time delivery to achieve ultimate customer satisfaction
14. In collaboration with Courier provider, ensure solving customers issues and responds to any inquiry on time

Key Deliverables

1. Tech-savvy with experience in online order management
2. Excellent accuracy and attention to detail
3. Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions
4. Proficient in using internal systems
5. Deadline focused
6. Must be flexible to cover shifts during high volumes, e.g. Peak & Christmas
7. Must meet operational requirements, demonstrating a high level of flexibility, initiative and multi functionality
8. Must achieve Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis

Academic Qualifications

Bachelor’s Degree in a related field.

Experience

1 year experience