Ecosystem Banking Manager at Gulf African Bank

Job Purpose:

• The Ecosystem Banking Manager is responsible for identifying, developing, and managing strategic business ecosystems that drive customer acquisition, deepen client relationships, and unlock new revenue streams.
• This role focuses on integrating banking solutions into industry value chains (e.g. energy, agriculture, health, education, trade, manufacturing) by collaborating with anchor clients, suppliers, distributors, fintech’s and other ecosystem players.
• The Ecosystem Banking Manager will be instrumental in leveraging technology, partnerships, and data analytics to create and implement customer-centric financial solutions, ensuring competitive advantage and sustained profitability for the bank.

Key Responsibilities

Ecosystem Development & Strategy

• Identify and map strategic ecosystems relevant to the Bank’s growth agenda.
• Develop and execute a comprehensive ecosystem strategy aligned with our overarching business goals and digital transformation goals.
• Drive end-to-end ecosystem engagement — from anchor onboarding to supplier/distributor/agent integration.
• Drive go-to-market strategies and establish operational structures that support financial targets.
• Empower r the relationship managers with a clear roadmap for long-term scalability and development.
• Develop compelling business cases for new ecosystem initiatives, outlining potential value, revenue streams, and investment requirements.

Partner & Anchor Client Engagement

• Build and cultivate strong, mutually beneficial relationships with anchor clients and key partners to support value chain financing.
• Engage with key customers and industry stakeholders to implement initiatives that expand product penetration and adoption. Fostering collaboration with internal teams to align efforts and maximize value creation.
• Establish and nurture strategic partnerships and alliances that enhance the bank’s ecosystem. Focusing on developing linkages between corporate value chain anchors and SME businesses to drive mutual growth and innovation.
• Develop customized banking solutions for ecosystem participants (e.g., working capital, supply chain finance, collections).
• Collaborate with FinTech’s, aggregators, platforms, and industry bodies to enhance ecosystem delivery.

Portfolio Growth & Risk Management

• Drive business growth within assigned ecosystems through deposit mobilization, financing and cross-selling.
• Maintain a strong control environment by monitoring credit quality, compliance, and risk exposure of ecosystem portfolios.
• Develop pipeline reporting and sales forecasts aligned to strategic objectives.
• Monitor and analyse ecosystem performance, utilizing data to identify trends, optimize strategies, and report on key

KPIs.

• Drive end-to-end ecosystem engagement — from anchor onboarding to supplier/distributor/agent integration.
• Drive go-to-market strategies and establish operational structures that support financial targets.
• Empower r the relationship managers with a clear roadmap for long-term scalability and development.
• Develop compelling business cases for new ecosystem initiatives, outlining potential value, revenue streams, and investment requirements.

Partner & Anchor Client Engagement

• Build and cultivate strong, mutually beneficial relationships with anchor clients and key partners to support value chain financing.
• Engage with key customers and industry stakeholders to implement initiatives that expand product penetration and adoption. Fostering collaboration with internal teams to align efforts and maximize value creation.
• Establish and nurture strategic partnerships and alliances that enhance the bank’s ecosystem. Focusing on developing linkages between corporate value chain anchors and SME businesses to drive mutual growth and innovation.
• Develop customized banking solutions for ecosystem participants (e.g., working capital, supply chain finance, collections).
• Collaborate with FinTech’s, aggregators, platforms, and industry bodies to enhance ecosystem delivery.

Portfolio Growth & Risk Management

• Drive business growth within assigned ecosystems through deposit mobilization, financing and cross-selling.
• Maintain a strong control environment by monitoring credit quality, compliance, and risk exposure of ecosystem portfolios.
• Develop pipeline reporting and sales forecasts aligned to strategic objectives.
• Monitor and analyse ecosystem performance, utilizing data to identify trends, optimize strategies, and report on key
• Continuously scan the market landscape to identify emerging trends, competitive dynamics, and disruptive technologies.
• Leverage market insights to inform ecosystem development and identify innovative solutions that create new value for our customers.

 Customer Engagement Data-Driven Decision Making

• Develop and execute strategies that prioritize customer needs and enhance customer experience. Leverage market and user research to build customer-centric products that meet evolving market demands.
• Utilize data analytics to inform strategic decisions, drive performance, and achieve a high return on investment.

Stakeholder Collaboration & Enablement

• Liaise with SME and Corporate Banking, Credit, Operations, Digital Channels, and Technology teams to deliver seamless ecosystem banking experiences.
• Conduct regular training and knowledge sharing sessions for Relationship Managers and frontline teams on ecosystem
• Represent the bank in industry forums, partnerships, and thought leadership events.

 Operations/Compliance

• Ensuring compliance in (but are not limited to):
• Shariah-related, Know Your Customer (KYC), Anti-Money Laundering (AML), and other policies are adhered too
• All customer information, customer documentation and queries are treated in line with confidentiality agreements as
• per the Data Protection Act and other policies and contracts.
• Any relevant regulations.