Ecosystem Trainer at Triggerise

The Job

The Ecosystem Trainer will work closely with all actors across Triggerise Ecosystems to ensure that they can work with our platform and it’s offers. You’ll do this by: 

• Conducting training when a new clinic, provider or retailer is onboarded onto our platform. This training will ensure that the actor is aware of how TIko works and their role in the ecosystem, our standard operating procedure, our code of conduct and other policies they would need to comply with. 
• Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people that have been trained on Tiko at all times. 
• Updating actors when new offers are introduced on the platform, and providing the training on how these can be accessed, and on how they work. 
• Identifying, preventing and responding to and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures. 

About you

You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and are able to lead a team. You’re a problem solver, who has the ability to innovate and improve the way that work is done. 

Requirements

• A degree or relevant working experience in a similar field.
• 2-4 years of working experience in a similar area.
• You are approachable and work well in a team.