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  • Posted: Aug 3, 2022
    Deadline: Not specified
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  • Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
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    EMC Underwriting Associate – Innovation

    Job Purpose:

    Reporting to the Head of EMC Innovation, the role holder will be responsible for growing the number of customers by developing innovative solutions (products, processes & technology) for individual & SME emerging consumers using agile innovation model. He/She will also be responsible to set up and own emerging consumers agile innovative models for solution development inclusive of projects supporting consumer, product and process innovation. He/she must have a strong innovation delivery record, proven and impressive innovation project leadership & agile project management experience.

    Key responsibilities

    • Drive growth of number of customers by tailoring innovative solutions for products & processes & SME emerging consumers
    • Assess the proposed risk within set standards
    • Review proposal forms
    • Keep detailed and accurate records of policies underwritten and decisions made of
    • digital products
    • Release policy documents to clients
    • Ensure seamless processes for communication of renewal terms with clients and generation of renewal notices
    • Liaise with intermediaries, partners and direct clients on issues relating to their policies
    • Keep detailed and accurate records of policies underwritten and decisions made
    • Maintain high standards of customer service - responding to clients’ enquiries; (walk-in
    • clients, telephone and emails)
    • Apply the credit control policy by ensuring that debit/credit notes raised are mailed and reach the clients/intermediaries within the shortest time possible.
    • By adopting agile way of working to drive customer centric innovation & speed to market
    • By reviewing customer segments & build a data-driven view of their needs through customer analysis 
    • Execution of the emerging consumers’ innovation projects for the business by participating in product development (digital or operational) in projects assigned
    • Taking part in innovation projects to ensure they are aligned with business requirements through testing, learning and delivery
    • Employ business analysis, system design and system testing methodologies to ensure quality of innovation projects deliverables ensuring business requirements fully met;
    • Occasionally identify opportunities to partner with other organizations (beyond Insuretechs, Fintech, Banks etc.) to deepen insurance penetration in the region;
    • Documentation of write-ups, policy documents and proposal forms within set standards
    • Collaborate with project team members to identify business requirements.
    • Assess the proposed risks of new solutions to ensure they are within set standards and guidelines
    • Assist in developing concept notes for products/solutions as guided by Head of EMC Innovation
    • Collaborate with IT to ensure automation of digital products tasks and processes as well as give recommendations for efficiency with functions
    • Participate in conducting training of new products
    • Delegated Authority:  As per the approved Delegated Authority Matrix
    • Perform any other duties as may be assigned from time to time

    Key Performance Measures

    • Drive increase in number of customers
    • Drive increase in EMC top-line sales
    • Increase go-to-market time for new & revised solutions
    • Setting up of design sprint solutions development process
    • Commercial roll-out of three bite sized products
    • Rollout of process innovations including Telematics, Digital wellness & any other identified during the year
    • As described in your Personal Score Card

    Knowledge, experience and qualifications required

    • Bachelors’ degree in Commerce (Insurance option preferred)
    • At least one-year experience in in a similar role with proven innovation experience;
    • Computer literate

    Leadership category responsibility framework (Core Competencies)

    Emerging Leaders in Britam need to:

    • Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
    • Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    • Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
    • Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
    • Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
    • Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
    • Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
    • Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
    • Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
    • Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
    • Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

    Technical/ Functional competencies

    • Knowledge of insurance regulatory requirements
    • Knowledge of insurance products
    • Sales and marketing management skills

    Closing: 19 August 2022

    Method of Application

    Interested and qualified? Go to Britam on britam.taleo.net to apply

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