EMC Underwriting Associate – Innovation at Britam

Job Purpose:

Reporting to the Head of EMC Innovation, the role holder will be responsible for growing the number of customers by developing innovative solutions (products, processes & technology) for individual & SME emerging consumers using agile innovation model. He/She will also be responsible to set up and own emerging consumers agile innovative models for solution development inclusive of projects supporting consumer, product and process innovation. He/she must have a strong innovation delivery record, proven and impressive innovation project leadership & agile project management experience.

Key responsibilities

• Drive growth of number of customers by tailoring innovative solutions for products & processes & SME emerging consumers
• Assess the proposed risk within set standards
• Review proposal forms
• Keep detailed and accurate records of policies underwritten and decisions made of
• digital products
• Release policy documents to clients
• Ensure seamless processes for communication of renewal terms with clients and generation of renewal notices
• Liaise with intermediaries, partners and direct clients on issues relating to their policies
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service - responding to clients’ enquiries; (walk-in
• clients, telephone and emails)
• Apply the credit control policy by ensuring that debit/credit notes raised are mailed and reach the clients/intermediaries within the shortest time possible.
• By adopting agile way of working to drive customer centric innovation & speed to market
• By reviewing customer segments & build a data-driven view of their needs through customer analysis 
• Execution of the emerging consumers’ innovation projects for the business by participating in product development (digital or operational) in projects assigned
• Taking part in innovation projects to ensure they are aligned with business requirements through testing, learning and delivery
• Employ business analysis, system design and system testing methodologies to ensure quality of innovation projects deliverables ensuring business requirements fully met;
• Occasionally identify opportunities to partner with other organizations (beyond Insuretechs, Fintech, Banks etc.) to deepen insurance penetration in the region;
• Documentation of write-ups, policy documents and proposal forms within set standards
• Collaborate with project team members to identify business requirements.
• Assess the proposed risks of new solutions to ensure they are within set standards and guidelines
• Assist in developing concept notes for products/solutions as guided by Head of EMC Innovation
• Collaborate with IT to ensure automation of digital products tasks and processes as well as give recommendations for efficiency with functions
• Participate in conducting training of new products
• Delegated Authority:  As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• Drive increase in number of customers
• Drive increase in EMC top-line sales
• Increase go-to-market time for new & revised solutions
• Setting up of design sprint solutions development process
• Commercial roll-out of three bite sized products
• Rollout of process innovations including Telematics, Digital wellness & any other identified during the year
• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelors’ degree in Commerce (Insurance option preferred)
• At least one-year experience in in a similar role with proven innovation experience;
• Computer literate

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

Closing: 19 August 2022