Employee Experience Specialist at CrossBoundary

What you will do
Your primary responsibilities would be: 

Contract management -

Manage the contract and onboarding process, including:

• Sending contracts, responding to candidate queries, liaising with relevant teams to address non-People Team queries, and ensure timely completion of signed contracts
• Track consultancy contracts, ensuring timely issuance, renewal, and extensions as necessary

New hire onboarding -

• Manage the onboarding process for every new hire, including:
• Initiate onboarding tasks in the HRIS system, ensuring relevant stakeholders such as hiring managers are aligned to onboard the new hire successfully
• Manage our onboarding buddy and mentorship program, including pair new hires with an onboarding buddy and a mentor based on their role and preferences
• Manage the Analyst & Associate Mentorship program and liaise with the Wall Street Prep team for required setups

Benefits management -

• Enroll new hires in benefits plans, including:
• Support ongoing benefits administration, and ensure proper offboarding of exiting employees
• Handle benefits-related grievances and audits to ensure all employees are correctly enrolled
• Manage emergency situations to make sure team members are receiving best care under our plans

Cross-boarding & Offboarding

• Facilitate cross-boarding for internal transitions by updating employee records and coordinating with relevant teams (Admin, IT, Finance, Hiring Manager)
• Collaborate with Senior Managers on offboarding processes and ensure smooth transitions

Employee data management and documentation

• Maintain accurate employee HR files, ensuring up-to-date documentation in BambooHR
• Collaborate with stakeholders to update policies, benefits documents, and other key employee resources
• Respond to employee data requests (e.g.,headcount) by compiling accurate information from HRIS
• Prepare and provide official documents such as employment and visa letters

Ongoing process improvement - Support ad hoc process improvement projects and provide ongoing assistance to the People Operations Senior Manager and Chief People Officer

Who You Are

• Bachelor's degree in human resources, Business Administration, or related field  
• 7+ years of experience in People Operations/Human Resources 
• Comfort with ambiguity; ability to operate effectively in a fast-paced and changing environment  
• Excellent communication skills across diverse audiences & strong stakeholder management 
• Experience working with a multinational firm with presence across Africa, MENA, and Latin America, with exposure to employment laws & regulations in these regions
• Excellent interpersonal and organisational skills 
• Strong attention to detail and problem-solving skills 
• Ability to work independently & within a team, and manage multiple priorities  
• Proficiency in Microsoft Office and HRIS software systems (specifically BambooHR)