EN - Room Steward at Fairmont Hotels & Resorts

Job Description

Room Steward

• You are at the heart of the hotel! As a Room Steward, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

What’s in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Clean all assigned guestrooms to standard
• Take ownership of guests' privacy and belongings while ensuring exceptional service.
• Take initiative to add a personalized experience for the guest
• Improve the work performance and develop better service for your assignment
• Ready to take responsibility when assigned to perform any other duties as designated by Supervisor
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management