Engineer – Digital Services (Service Operations Center) at Safaricom Kenya

Responsibilities

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.
• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.
• Developing and executing automation scripts and maintenance jobs.
• Documentation and closure of monitoring gaps under the mind the gap initiative.
• Onboarding DIT systems to the service monitoring tools (APMs such as ELK, Dynatrace etc.)
• Write and deploy custom scripts in picking specific monitoring metrics.
• Come up with Log ingestion pipelines and parsing of the same.
• Support all Digital squads to ensure new products are monitored.
• Support in Zero touch Operations initiatives.

Qualifications

• Bachelor’s Degree in either Computer Science or Information Technology, Electrical and  communication engineering or Business Information Systems or in a relevant field in telecommunication.
• At least 2 years’ experience in a busy telco or IT setup.
• Domain knowledge in at least 3 of the following areas, Databases, Containerization, VAS, Integration, Virtualization,
• Cloud (AWS or Azure), Orchestration (Kubernetes), App development (Android / IOS)
• Good understanding of the micro service architecture & appreciation of the
  traditional/classic SOA
• Technical Knowledge of working on Dev-Ops
• Being able to implement strict change management policy
• Good understanding of back-end programming such us Python, Java - Springboot.
• Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered.
• Be well versed with modern monitoring tools and systems with experience in APMs such
  as ELK, Dynatrace, AppDynamics, New Relic, Splunk etc.
• Well versed with SRE concepts with respect to providing stable services to customers and adhering to availability KPIs