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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
JOB DESCRIPTION
Reporting to the Manager – Problem Management the position holder will track initiatives to prevent Problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented.
He/ She will spearhead continuous service Improvement through co-ordination, evaluation, execution, and monitoring of quality initiatives
RESPONSIBILITIES
QUALIFICATIONS
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