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  • Posted: Aug 21, 2025
    Deadline: Not specified
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  • Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
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    ERT Support Rider

    JOB PURPOSE

    The role is focused on delivering fast, safe, and efficient support to stranded or low-charge electric vehicles by swapping batteries or performing minor roadside fixes.

    ROLES & RESPONSIBILITIES

    • Respond to on-call service requests for battery swaps or minor roadside support using ERT vehicle.
    • Ride to designated locations and assist EV users with battery replacement, basic troubleshooting, or diagnostics.
    • Carry and handle charged batteries safely, ensuring correct swap process at the roadside.
    • Use mobile apps or handheld devices to log service requests, swaps, and customer acknowledgments.
    • Communicate with the operations/control team to receive and update on job assignments.
    • Perform safety checks and cleanliness of ERT vehicles before and after each shift.
    • Maintain clear records of battery handovers, mileage, and service activity in logbooks or apps.
    • Coordinate with QIS teams in case of faulty battery returns or station issues.
    • Educate customers briefly on correct usage or safety practices if needed during the visit.
    • Report recurring issues or high-frequency failure areas to the ERT Supervisor for analysis.
    • Follow traffic rules, safety protocols, and wear company-approved uniform/PPE while on duty.
    • Ensure batteries are secured properly in the ERT vehicle to avoid damage or short circuits

    EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS.

    • Diploma or Certificate in any relevant field.
    • 1–3 years of experience in field support, courier, or delivery riding roles preferred.
    • A valid two-wheeler driving license is mandatory.
    • Familiarity with EVs, battery swapping, or mobile-based tracking apps is an advantage.
    • Good knowledge of city/local routes for quick response.
    • Physically fit and capable of lifting or handling EV batteries.
    • Courteous, reliable, and disciplined approach to field support tasks.
    • Basic communication skills in English and local language

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    Method of Application

    Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply

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