Executive Assistant at Africa Merchant Assurance Company Limited

Requirements:

• Proven experience as a Personal Assistant or Executive Assistant, preferably supporting senior executives.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in all work performed.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Exceptional written and verbal communication skills.
• Ability to maintain confidentiality and exercise discretion in all interactions.
• Flexibility and adaptability to changing priorities and deadlines.
• Professional demeanor and interpersonal skills.

Key Responsibilities:

• Documentation and Reporting: Prepare detailed reports outlining investigation findings, adjustment results, and recommended settlement amounts.
• Claim Assessment: Investigate and analyze both motor and non-motor insurance claims to determine the validity and coverage of the claim
• Coverage Determination: Interpret insurance policies to ascertain the level of coverage applicable to each claim
• Review documents and pertinent requirements regarding an insurance claim.
• Ensure that the insurance claim made by the insured is complete in form and complies with the documentary requirements of an insurance claim.
• Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
• Respond to both internal and external claims inquiries concerning payments, claims process, service providers, and the filing/completion of proper forms.
• Record all claims transactions including appointment of Loss Adjusters, investigators and surveyors.
• Prepare claims registers for claims and update the various claims reports.
• Track and follow up on receipt of necessary forms/documents.
• Process payments to insured’s and service providers as per SLA.
• Maintain adequate initial reserves as per reserve guidelines and participate in the monthly, quarterly and annual reserves reviews.
• Attend to walk-in clients.
• Reconciliation of service providers statements.
• Ensure that claims, appointment and payments are processed within the set TATs and files duly updated.
• Ensure that initial demand letter is prepared, sent out on all recovery matters and recovery register updated.
• Prompt settlement of invoices and negotiation with service providers to realize Savings as per set targets.
• Record and update all required registers or company data across all necessary system. 
• Initiate, pursue recover under motor, XOL, FacRe or any other recovery.
• Adhere to claims manual procedures and process.
• Perform any other duties as may be assigned from time to time.

Experience and Qualifications Required:

• A bachelor’s degree in Business Administration, Office Management, Secretarial Studies, or a related field is preferred.
• 2–3 years’ experience in Senior Executives or Management Support.
• Knowledge and experience in Finance will be an added advantage.

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.
• Non-Motor loss adjustment knowledge

Closing Date: 14th June 2024 at 5:00 p.m.