Experience Designer at NCBA Group

Job Purpose Statement

The role's responsibility is to define and oversee overarching customer engagements and experiences, which represent the ideal endto-end customer journeys across numerous touchpoints and result in a service experience that meets the needs and preferences of the users. 

Ideal Job Specifications
Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Certification as a research analyst will an added advantage
• Experience design certification will be an added advantage
• Strong collaboration and agile mindset
• Analytical Skills

Desired work experience:

• At least 3 years working experience in a customer service environment and/or customer insights & analytics
• Familiarity with both quantitative and qualitative research methods + research best practices.
• Hands-on experience in building data-driven models and dashboards
• Knowledge of data protection act 2019