Field Installation and Support Technician at Poa Internet

Mission Statement for the Role:

• To own the end to end deployment & Commissioning of all the assigned sites for Poa Customers across Kenya in a cost effective & timely manner with quality in mind.

Overall Responsibility:

• Responsible for the deployment of all the assigned sites for Customer wireless installs & Field Support services, cost effectively with a keen focus on quality and high safety standards.

Financial:

• Install Cost per Customer, Support Cost Per Customer, Failed Survey Rate

People:

• Individual Contributor

Key SMART Results for A-Player

• To have installed, terminated, and tested cable systems, mainly ethernet cables in line with industry standards and specifications - End of Q3 2023
• To have identified potential obstacles or challenges from site surveys to enable Network Planning team improve Poa network coverage - End of Q3 2023
• To have deployed & commissioned all the assigned sites within the planned timelines to drive efficiency in operations - End of Q3 2023
• Ensured right first time installations (No repeat works) for all the assigned works to drive quality - End of Q3 2023
• Ensured zero complaints from the customers due to damages to property/improper site keeping during the installation & support process for all the assigned works - End of Q3 2023
• To have adhered to safety guidelines and regulations for all assigned works by ensuring zero breaches to defined EHS requirements - End of Q4 2023
• Poa has no compliance critical errors by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations - End of Q4 2023

Level of Experience Required (Mandatory & Nice to Have)

• At least 1 year of experience
• Department stage of development where this role sits
• Preparing for Scale / Systemization

Key Competencies Criticality (H, M, L)

• At least 1 year experience in Wireless installation or related field -H
• Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment-H
• Basic understanding of network equipment, including switches, routers, and wireless devices-H
• Knowledge of cable installation techniques, industry standards, and best practices-H
• Proficiency in using cable installation tools and equipment, such as cable pullers, crimping tools, and testers-H
• Familiarity with different types of cables, connectors, and termination methods-H
• Ability to work independently and as part of a team, following instructions and meeting deadlines-H
• Physical stamina and ability to work in various environments, including outdoor and confined spaces-H
• Strong communication and customer service skills -H
• Adherence to safety protocols and procedures-H

Mandatory Criteria if Any with no exceptions to hire:

• Must have a Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related field
• Must have atleast 1 year experience in Wireless installation or related field
• Must have basic understanding of network equipment, including switches, routers, and wireless devices