Field Service Officer at Watu Credit Limited

What you will do:

The Commercial team at Watu is entrusted with overall management and oversight of Watu’s commercial operations across the country, which is represented by a network of physical locations (Own and partners location) that act as a physical touch point for our customers as they interact with WATU (our  brand) for different purposes along the customer journey. These purposes range from a wide variety of needs like Product/ company awareness, Sales & Onboarding, Customer service, Customer Support, re-sale of financed assets etc.

• Walk-in Lead Generation and Referral:
  • Generate leads through walk-in inquiries and referrals.
  • Conduct KYC (Know Your Customer) and loan onboarding for both boda and simu financing.
  • Provide dealership training and support for self-onboarding in nearby areas.
• Customer Support:
  • Offer boda (bikes) and simu (phone) customer support for asset financing products.
  • Provide boda (motorbike) and simu (phone) customer support to ensure client satisfaction.
• Proactive Call Campaigns and Loan Closure:
  • Execute proactive call campaigns to engage potential and existing clients.
  • Facilitate loan closure through cash sales for repossessed assets.
  • Logbook and Plate Management and Simu Management:
  • Manage the release of logbooks and plates.
  • Conduct proactive calls for logbook, insurance, and GPS-related issues.
  • Manage Simu collection, transfer,inventory and service center follow up.
• General Inquiries and Brand Execution:
  • Handle general customer queries regarding asset financing.
  • Ensure brand execution and compliance in all client interactions and activities.
  • Resolve issues related to simu and boda financing - eg Theft, Replacement, Service Centre Follow up
  • Maintain a professional appearance with branded reflectors or t-shirts and a clean working desk.
  • Marketing and Brand support
  • Support Marketing and Brand activities
• Documentation and Reporting:
  • Prepare and share all loan documents for dispatch.
  • Maintain accurate records of client interactions, asset verifications, and repayment activities.
  • Submit regular reports to the supervisor on field activities and client status.
• Compliance and Risk Management:
  • Ensure compliance with company policies and regulatory requirements during field activities.
  • Identify and report potential risks associated with asset financing transactions.
• Training and Development:
  • Participate in training sessions to stay updated on asset financing products and services.
  • Attend logbook and number plate clinics for continuous learning.
  • Share knowledge and best practices with team members to improve overall service delivery.
• Audit and Appraisal:
  • Audit number plates, logbooks, and phones for accuracy and compliance.
  • Participate in monthly appraisals with the manager to assess performance and set goals.
  • Attend commercial and company-wide meetings, including HR workshops and BB engagement events.

What are we looking for:

• A bachelor's degree in Business Administration, Customer Service, Sales, or a related field.
• At least 2-3 years’ experience in asset financing, customer service, or a similar field..
• Self motivated with high energy and ability to prioritize, meet deadlines and flexibility to adopt fast paced and dynamic working environments
• Proven ability to manage multiple responsibilities in a fast-paced environment.
• Team-oriented mindset to foster collaboration and actively engage in company-wide initiatives, training, and workshops.
• Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds
• Excellent interpersonal skills with a team spirit to go an extra mile and assist other team members to achieve common goals
• You possess flexibility and adaptability to thrive in a fast-paced, dynamic environment
• Ethical, compliant professional with no criminal records.
• You are passionate about our mission to empower entrepreneurs