Food & Beverage (F&B) Supervisor at Human Capital Outsourcing Limited

Responsibilities:

• Supervise daily F&B operations across restaurants, bars, banquets, and lounges.   
• Lead, schedule, and motivate service staff to deliver exceptional guest experiences.   
• Ensure service standards, SOPs, and luxury brand guidelines are consistently followed.   
• Monitor food and beverage quality, presentation, and service flow.   
• Handle guest feedback, complaints, and special requests professionally and promptly.   
• Support training, coaching, and performance management of F&B staff.   
• Coordinate with kitchen and bar teams to ensure seamless service delivery.   
• Oversee cash handling, POS procedures, and shift closures.   
• Monitor inventory usage, minimize wastage, and report variances.   
• Ensure compliance with health, safety, hygiene, and alcohol service regulations.   
• Assist in planning and executing events, banquets, and special functions.   
• Prepare shift, daily, and monthly operational reports as required.

Requirements:

• Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field.   
• Minimum of 3–5 years’ experience in F&B operations, preferably within a luxury or 5-star hotel.   
• Strong understanding of fine dining service standards, wine service, and guest etiquette.   
• Proven leadership and team supervision experience.   
• Excellent customer service, communication, and interpersonal skills.   
• Ability to work flexible shifts, including evenings, weekends, and holidays.   
• Strong problem-solving skills and attention to detail.   
• Knowledge of POS systems, inventory controls, and SOP compliance.   
• High level of professionalism, grooming, and service excellence orientation.   
• Shift-based role, including weekends, holidays, and peak service hours.   
• Fast-paced luxury hospitality environment requiring high service standards.