Franchise Officer at Mwingi

This role will be responsible for the supervision, training , communication and providing support to the franchisee’s on a day to day basis, including actual field visits.

Responsibilities are as follows:-

1. Meet sales and margin target for each franchise shop.
2. Manage atleast 16 franchise shops.
3. Ensure each franchise shop is compliant to Mwingi policies and procedures
4. Ensure the franchisee is conducting spot checks ever day.
5. Ensure the franchisee is sending cash for the previous day sales in full, every day.
6. Follow up with finance department to ensure all cash is banked and reconciled per franchise shop
7. Support the franchisee in sales management and training.
8. Support the franchisee in product display, merchandising and promotions.
9. Support in continuous price and product mix review per franchise shop.
10. In liason with the franchise, seek feedback on areas of improvement on a continuous basis.
11. Find the root cause and escalate any non-compliant franchisee’s to franchise manager.
12. Act as first point of contact to franchisee, have an open door communication policy, ensure all franchisee’s are well motivated and their grievances handled on a fairly and timely manner through the HR Department.
13. Perform field visits as needed.
14. Any other duty as requested by management.

Qualifications of a franchise officer.

• Must have a Degree in business related studies.
• Must have at least three years experience in sales and shop management background.
• Excellent time management skills
• Good report writing skills
• Computer literate
• Entreprenuerial skills
• Good communication skills and fluency in English and Swahili
• Proper financial management skills
• Good shop layout skills
• Proper negotiation skills
• Be willing to work for a start up, ability to run a business on lean costs
• Open to interact with the base of the pyramid (BOP) communities in the last mile rural areas.