Fraud Intern at M-KOPA Solar

JOB PURPOSE

Ensure accurate processing of all fraud-raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA.

KEY JOB FUNCTIONS

• Respond to all fraud inquiries and leads provided within stipulated timelines
• Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence 
• Conduct due diligence, process all fraud tickets from Freshdesk with complete accuracy 
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data 
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations 
• Send daily reports on daily ticket resolution and audit 
• KYC audits for all escalated customers on the M-KOPA sales app Onfido

EXPERIENCE/ SKILLS & COMPETENCIES

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE). 
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises. 
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders  
• A positive, learning-oriented attitude and capacity for self-empowerment  
• Two years’ work experience in a professional role 
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods